Account Details

• Can I choose my MT5 trading server?
• How do I register for a Live Account?
• Why is my account inactive?
• Why does it show "inactive account"?
• What to do if I can't receive emails from PU Prime AU?
• What are the account opening document requirements in PU Prime AU?
• How to check if my account is archived?
• How long does it take to complete the account opening application?
• How do I update my email address?
• How do I update my contact number?
• Can I request to archive my account?
• Can I retrieve my archived account?
• How can I set my account to read only status?
• How to close or delete my trading account?
• What to do if I have duplicated account?
• What will happen if I fail to submit my ID and/or POA during registration？
• Can I change my account type, currency, or platform?
• How to continue my account registration if my email address has already been registered?
• Why was my Proof of Address (POA) rejected?
• How can I change the registered name on my account?
• How to update my residential address?
• What do I do if I don't have a valid Proof of Address (POA)?
• What are the possible reasons for account verification failure?
• How long will the advanced verification take?
• Is there an age requirement for opening a trading account?
• How many trading accounts can I open?
• What does the message "username or password is invalid" mean?
• Why was my Proof of Identity (POI) rejected?
• What documents are accepted as part of the Advanced Verification?
• How can I track the status of my account approval?