Why have I not received my withdrawal yet?

While PU Prime processes withdrawal requests promptly, the time it takes for funds to reach you will depend on your chosen payment method.

Common reasons for delays include:

Processing times by banks or payment providers: Bank and wires have different timelines.
Incorrect or incomplete payment details: Any errors in account details can cause delays.
Account verification requirements: Withdrawals may be held until your account is fully verified.
Weekends or public holidays: Payments may take longer to clear during non-business days.

If your withdrawal has exceeded the standard processing time for your chosen method, please check your transaction status in the Client Portal or PU Prime app.

For further assistance, kindly provide a screenshot of any error messages and contact PU Prime Support via live chat or email us at info@puprime.au by using your registered email address.

Risk Warning: Trading derivatives carries significant risks. It is not suitable for all investors and if you are a professional client, you could lose substantially more than your initial investment. When acquiring our derivative products, you have no entitlement, right or obligation to the underlying financial assets. Past performance is no indication of future performance and tax laws are subject to change. The information on this website is general in nature and doesn't take into account your personal objectives, financial circumstances, or needs. Accordingly, before acting on the advice, you should consider whether the advice is suitable for you having regard to your objectives, financial situation and needs. We encourage you to seek independent advice if necessary. You should consider whether you’re part of our target market by reviewing our Target Market Determination (TMD), read our Product Disclosure Statement (PDS), and other legal documents to ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice if necessary.

Website Disclaimer:The information on this website is for Australian residents only. Any translation of this website we may provide is for the purpose of assisting our local clients with non-English speaking backgrounds.
The information on this site and all matters relating to it are governed by and are to be construed according to the laws applicable in the State of New South Wales and the Commonwealth of Australia (Australian law).
Though this website may be accessed from outside Australia, the use of this site and the services of PU Prime Trading Pty Ltd are not intended for residents outside Australia or by any person in a country or jurisdiction where such distribution or use would be contrary to local law or regulation.

PU Prime Trading Pty Ltd in Australia is licensed to provide financial services by the Australian Securities and Investments Commission (ASIC) under Australian Financial Services Licence number 410681. PU Prime Trading Pty Ltd Registered Office: Suite 103, Level 1, 17 Castlereagh St, Sydney, NSW 2000, Australia.