TP/SL

• Why did my Take Profit (TP) or Stop Loss (SL) not trigger during market opening?
• Why is the T/P not activated?
• Why is the S/L not activated?
• What is Take Profit (T/P)?
• What is Stop Loss (S/L)?
• Why is the T/P price not on the chart?

See all 7 articles

Margin Call

• Can I still open a new position when margin level is below 50%?
• What is Margin?
• What happens if I have no free margin left in my account?
• Why did I receive a margin call when my trading account is not in a Margin Call state?
• What is a Margin Call?
• What is the Margin Call Level and how is it calculated?

Stop Out

• How to prevent stop out for PU Prime AU?
• What is the Stop Out Level for PU Prime AU and how is it calculated?
• Can I adjust the Stop-out level for PU Prime AU?
• What is the stop-out ratio of PU Prime AU?
• When does a margin call and stop-out occur?
• Will leverage affect my stop-out?

See all 9 articles

Products & Services

• When will the rollover date take place?
• How much is the rollover fee?
• How many currency pairs does PU Prime offer?
• What is a rollover date and why am I charged?
• What type of Oil does PU Prime offer?

Slippage

• How does slippage work?
• Why did my order close beyond the preset SL price?
• Why was my order executed at a less favourable price?
• What is positive slippage and negative slippage?
• What is slippage?
• Why did my order close before the preset TP price?

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Indicators

• How do I add the indicator of KDJ?
• How do I add the indicator of Moving Average?
• How do I add the indicator of MACD?
• Where is the folder of Indicators?

Calculation

• What is the difference between pips and point/pipettes?
• What are the commission fees for trading with PU Prime?
• What are swap or overnight fees, and how are they calculated?
• What is the formula for calculating the pip value?
• What is the difference between balance and equity in MT5? How are they calculated?
• How is the margin requirement calculated?

See all 9 articles

Trading Knowledge

• What is PU Prime AU's stop out level?
• What is Swap Fee?
• Why does my swap fee triple for positions held overnight on certain days?
• What is a dividend adjustment?
• What is the maximum lot size that I can trade?
• Why am I unable to trade due to negative balance?

See all 31 articles

Account Statement

• How long can I view my statement?
• Can I delete some trades history from my statement?
• How do I generate my account statement in MetaTrader?